Bank99: The undisputed leader in customer service
Vienna – In a world where the customer is king, bank99 has once again proven that it deserves the crown of customer service. According to the current independent study "Branchenmonitor 2026" by the Society for Consumer Studies (ÖGVS), bank99 has taken first place in the customer service category among Austria's branch banks for the second consecutive time. But what drives this success, and why should you, as a consumer, care?
What is the "Branchenmonitor" and why is it important?
The "Branchenmonitor" is a comprehensive study conducted by the ÖGVS. The aim of this study is to evaluate the service quality of various companies across different industries. In 2026, around 2,000 companies from 184 industries were analyzed. Categories such as customer satisfaction, customer service and value for money play a decisive role. bank99 prevailed in the customer service category against 15 other branch banks and evaluated more than 370,000 company reviews from Austrians.
bank99's formula for success
At bank99, customers are at the center. With a dense network of around 1,700 post branches and postal partners across Austria, bank99 ensures comprehensive proximity and direct accessibility. That means, no matter where you are, you always have access to a branch nearby. Combined with professional expertise and personal advice, this makes bank99 a reliable partner for all financial matters.
Bernhard Hohenegger, Board Member Market of bank99, proudly comments: "Our new claim – Always there when you need us – is both our guiding principle and our standard. Proximity, flexibility and respectful interaction create trust and make our customer service a lived attitude."
An offer you can't refuse
Currently, bank99 is offering an attractive promotion for new customers. As part of a time-limited campaign, account maintenance fees are waived for the first six months from account opening. The period can even be extended by a further six months if a free account switch is additionally commissioned. This promotion applies to all three account models: smart-, balance- and topkonto99 and is valid until and including March 31, 2026.
The historical context of the banking sector in Austria
The Austrian banking sector has a long and eventful history. For centuries, banks have played a key role in the country's economic development. After World War II, the banking sector experienced strong expansion, which was further promoted by international integration and Austria's accession to the European Union in 1995. bank99, as a subsidiary of Austrian Post AG and Schelhammer Capital Bank AG, is a relatively new player that has nevertheless quickly gained importance.
How other federal states compare
While bank99 operates nationwide in Austria, there are differences in service quality between the federal states. In urban areas such as Vienna or Graz, access to banking services is generally easier and faster, while in rural regions there is often a lack of branches. bank99 stands out here with its wide network of postal partners that also covers remote areas.
Concrete impacts on citizens
For the average citizen, bank99's top position in customer service means more than just a quality seal. It means that you can rely on smooth and efficient service, whether you want to open an account, take out a loan or simply make a transfer. bank99 not only promises but also delivers, which is invaluable in an industry often criticized for its bureaucracy and slowness.
Expert opinions and future prospects
Financial experts agree that focusing on excellent customer service is the right way to compete in a fiercely contested market. bank99 has recognized this and consistently focuses on customer satisfaction. The success in the "Branchenmonitor 2026" is proof that this approach works. In the future, it will be crucial for banks to continue digitalizing while not losing personal contact with customers.
Facts at a glance
- Company: bank99 AG (subsidiary of Austrian Post AG)
- Market position: 1st place in customer service in the branch banks sector
- Comparison set: 15 branch banks, around 2,000 companies from 184 industries evaluated
- Evaluation basis: more than 370,000 company reviews
- Survey period: November and December 2025
- Study source: ÖGVS Branchenmonitor 2026
bank99 has not only shocked the competition but also raised the bar for excellent customer service. With its comprehensive service portfolio and commitment to always being there for its customers, it is well positioned to remain an industry champion in the coming years.
