Bank99: The undisputed leader in customer service
Vienna – In a world where the customer is king, bank99 has once again proven that it deserves the crown of customer service. According to the current, independent study 'Branchenmonitor 2026' by the Society for Consumer Studies (ÖGVS), bank99 has taken first place in the customer service category among Austria's branch banks for the second time in a row. But what explains this success, and why should you, as a consumer, know about it?
What is the 'Branchenmonitor' and why is it important?
The 'Branchenmonitor' is a comprehensive study carried out by the ÖGVS. The aim of this study is to assess the service quality of various companies across different industries. In 2026, around 2,000 companies from 184 industries were analyzed. Categories such as customer satisfaction, customer service and value for money play a decisive role. bank99 prevailed in the customer service category against 15 other branch banks and the study considered more than 370,000 company reviews from Austrians.
bank99's formula for success
At bank99, customers are at the center. With a dense network of around 1,700 post offices and postal partners throughout Austria, bank99 ensures broad local presence and direct accessibility. That means, no matter where you are, you always have access to a branch nearby. Combined with professional expertise and personal advisory services, this makes bank99 a reliable partner for all financial matters.
Bernhard Hohenegger, Board member for Market at bank99, comments proudly: 'Our new claim – Always there when you need us – is both our guiding principle and our aspiration. Proximity, flexibility and respectful interaction build trust and make our customer service a lived attitude.'
An offer you can't refuse
Currently, bank99 is offering an attractive promotion for new customers. As part of a limited-time offer, account maintenance fees are waived for the first six months from the date of account opening. This period can even be extended by another six months if a free account switch service is also requested. This promotion applies to all three account models: smartkonto99, balancekonto99, and topkonto99, and is valid up to and including March 31, 2026.
The historical context of the banking sector in Austria
The Austrian banking sector has a long and eventful history. For centuries, banks have played a key role in the country's economic development. After the Second World War, the banking sector experienced strong expansion, which was further promoted by international integration and Austria's accession to the European Union in 1995. As a subsidiary of Österreichische Post AG and Schelhammer Capital Bank AG, bank99 is a relatively new player that has, however, quickly gained in importance.
How other federal states compare
While bank99 operates throughout Austria, there are differences in service quality between the federal states. In urban areas such as Vienna or Graz, access to banking services is generally easier and faster, while there is often a lack of branches in rural regions. bank99 stands out here due to its extensive network of postal partners, which also covers remote areas.
Concrete effects on the citizen
For the average citizen, bank99's top position in customer service means more than just a seal of quality. It means that one can rely on smooth and efficient service, whether one wants to open an account, take out a loan, or simply make a transfer. bank99 does not just make promises, but also delivers, which is invaluable in an industry often criticized for its bureaucracy and slowness.
Expert opinions and future prospects
Financial experts agree that focusing on excellent customer service is the right way to succeed in a highly competitive market. bank99 has recognized this and consistently focuses on customer satisfaction. The success in the “Branchenmonitor 2026” is proof that this approach works. In the future, it will be crucial for banks to continue digitizing while at the same time not losing personal contact with customers.
Facts at a glance
- Company: bank99 AG (subsidiary of Österreichischen Post AG)
- Market position: No. 1 in customer service among branch banks
- Comparison group: 15 branch banks, around 2,000 companies from 184 industries evaluated
- Rating basis: more than 370,000 company reviews
- Survey period: November and December 2025
- Study source: ÖGVS Branchenmonitor 2026
bank99 has not only shocked the competition but also raised the bar for excellent customer service. With its comprehensive range of services and its commitment to always be there for its customers, it is well positioned to remain an industry champion in the years to come.
